Help and Support

Here you will find answers to frequently asked questions, the status of our services, and ways to contact us. Further details can also be found on the Privacy Policy a Status.

Quick Links

FAQ

Most frequent questions and answers

Service Status

Availability and reliability in real time

Contact

Write to us at support@vexaio.com

Blog

News and guides

Frequently Asked Questions

Last updated: Oct 3, 2025

Free plan and trial

Getting started and installation

Features and capabilities

Integrations and connections

Pricing and payments

Security and GDPR

Need more help?

Didn't find an answer to your question?
Contact us at support@vexaio.com – we're happy to help.

Help and Support

Quick Links

Frequently Asked Questions

Free plan and trial

How does the free/trial plan work?

What happens when I hit the limit or the trial ends?

What happens to the widget after the trial?

Getting started and installation

How quickly can I have a chatbot on my website?

Do I need programming knowledge?

What websites can I embed the chatbot on?

Features and capabilities

How does the chatbot respond?

What types of data can I upload?

Can I customize the chatbot's appearance?

Does the chatbot support multiple languages?

Does the chatbot allow lead capture?

Can visitors rate chatbot answers?

Integrations and connections

Is it possible to connect the chatbot with CRM or e-shop?

Can I connect the chatbot with social networks or messenger?

Do you support e-shops?

Pricing and payments

How much does the chatbot cost?

What counts as a conversation?

Can I change or cancel the plan anytime?

How do upgrades, downgrades and add-ons work?

Are payments secure?

Security and GDPR

How is data security ensured?

Is the system GDPR compliant?

Need more help?